SaaS Subscription & License Agreement

LenderLift LLC | 25 SE 2nd Ave Ste 550, Miami, FL 33131

This SaaS Subscription & License Agreement (“Agreement”) is entered into by and between LenderLift LLC (“Company,” “LenderLift,” “we,” “us,” or “our”) and the individual or business entity purchasing, accessing, or using the LenderLift software platform (“Client,” “you,” or “your”).

By completing a purchase, creating an account, accessing the Service, or using the platform, the Client agrees to be bound by this Agreement.

1. Software License & Access

The Service

The Company grants the Client a limited, non-exclusive, non-transferable, revocable license to access and use the LenderLift software platform, related CRM tools, automation features, communication tools, and other included software features based on the subscription plan selected at checkout or in the billing portal.

The platform and related services are referred to in this Agreement as the “Service.”

White-Label and Third-Party Infrastructure

The Client acknowledges that the Service is operated using third-party infrastructure, software, payment systems, telecommunications providers, artificial intelligence tools, email delivery services, and other vendors. These may include, but are not limited to, GoHighLevel, Stripe, Twilio, LeadConnector, Mailgun, domain providers, AI providers, and other third-party technology providers.

The Client understands that certain features, pricing, availability, performance, compliance requirements, and usage costs may depend on these third-party providers.

Platform Availability

The Company aims to provide reliable platform access. However, the Company does not guarantee uninterrupted or error-free access to the Service. The Company is not responsible for outages, downtime, bugs, delayed messages, blocked messages, email delivery issues, feature changes, feature removals, API limitations, or service interruptions caused by third-party providers, carrier networks, internet service providers, payment processors, or other systems outside the Company’s direct control.

Account Access

The Client is responsible for maintaining the confidentiality of login credentials and for all activity that occurs under the Client’s account. The Client agrees not to share access with unauthorized users, resell the Service without written authorization, reverse engineer the Service, abuse platform features, or use the Service in violation of applicable law or this Agreement.

2. Fees, Billing, Usage Costs, and 14-Day Money-Back Guarantee

Subscription Billing

By completing a purchase, the Client authorizes the Company and its payment processor to charge the payment method on file for the selected recurring subscription plan, whether monthly, annual, or another billing interval selected at checkout.

The Client acknowledges that this is a paid subscription and not a free trial.

Except for the limited 14-Day Initial Subscription Money-Back Guarantee described below, all subscription payments are non-refundable.

14-Day Initial Subscription Money-Back Guarantee

For first-time Clients only, the Company offers a limited fourteen-calendar-day money-back guarantee on the Client’s first core software subscription payment.

To request a refund under this guarantee, the Client must submit a written refund request through the Company’s designated support channel within fourteen calendar days of the original purchase date.

The guarantee applies only to the first core software subscription payment. It does not apply to any of the following:

Setup fees

Onboarding fees

Implementation fees

Consulting fees

Custom workflow or automation work

Custom funnel, website, landing page, or form work

Data migration or import work

Add-on services

Premium services

Wallet balances

Wallet auto-recharges

SMS usage

Voice call usage

Email usage

Premium AI usage

Phone numbers

Domain purchases or domain-related costs

A2P 10DLC registration fees

Carrier fees

Taxes

Payment processing fees

Advertising spend

Third-party software fees

Pass-through costs

Any other usage-based charges or non-subscription charges

To be eligible for a refund, the Client must have made a good-faith effort to use the Service, completed or attempted to complete the required onboarding steps, provided reasonably requested setup information, and contacted the Company’s support team regarding the issue before requesting cancellation.

The guarantee does not apply if the Client’s account is suspended, restricted, or terminated due to non-payment, failed payments, spam, abuse, prohibited use, messaging violations, compliance violations, chargeback activity, fraud, misrepresentation, or violation of this Agreement.

Approved refunds are issued to the original payment method. Upon approval or issuance of a refund, the Company may cancel the Client’s subscription, revoke account access, disable active workflows, release or deactivate phone numbers, suspend messaging services, and terminate access to the Service.

This guarantee may only be used once per Client, business entity, payment method, owner, related account, or affiliated business.

Annual Plans

If the Client purchases an annual plan, the 14-Day Initial Subscription Money-Back Guarantee applies only if the Client is a first-time Client and submits an eligible written refund request within fourteen calendar days of the original purchase date.

After the fourteen-calendar-day guarantee period expires, annual subscription payments are non-refundable.

Usage-Based Fees and Auto-Recharge

The Service may include usage-based features, including but not limited to SMS, voice calls, emails, Premium AI triggers, phone numbers, email delivery, and other metered platform services.

The Client agrees to maintain a positive Wallet balance within the platform to cover these usage-based fees. The Client authorizes the Company and its payment processor to automatically charge the payment method on file to recharge the Wallet when the balance falls below the platform’s minimum threshold or when usage charges are incurred.

Usage-based charges, Wallet charges, and Wallet auto-recharges are not refundable, including during the 14-Day Initial Subscription Money-Back Guarantee period.

Usage rates are subject to change based on upstream provider costs, carrier costs, platform costs, third-party pricing changes, or other cost changes outside the Company’s direct control.

Failed Payments and Account Suspension

If a subscription payment, Wallet auto-recharge, usage-based payment, or other required payment fails, the Company may suspend access to the Service, including active workflows, automations, messaging campaigns, phone services, email services, AI features, forms, calendars, funnels, websites, and related platform features until the account is brought current.

The Client remains responsible for all outstanding balances, usage charges, failed payment amounts, and fees incurred prior to suspension, cancellation, or termination.

3. Compliance, A2P 10DLC, and Acceptable Use

A2P 10DLC Registration

To send SMS or MMS messages to U.S. numbers, the Client may be required to complete A2P 10DLC business registration, brand verification, campaign registration, or other carrier-mandated compliance steps.

The Client is responsible for providing accurate registration information, business details, website information, opt-in language, privacy policy links, terms of service links, sample messages, and any other required compliance materials.

The Company is not responsible for delayed, rejected, blocked, filtered, or undelivered messages caused by incomplete registration, inaccurate information, carrier review delays, third-party provider delays, campaign rejection, or the Client’s failure to meet messaging requirements.

TCPA, CAN-SPAM, and Telemarketing Compliance

The Client is solely responsible for complying with all applicable laws, regulations, platform rules, and industry standards, including but not limited to the Telephone Consumer Protection Act, CAN-SPAM Act, telemarketing laws, text messaging laws, email marketing laws, privacy laws, advertising laws, do-not-call rules, and all applicable state, federal, and local regulations.

The Client represents and warrants that all contacts uploaded to or messaged through the Service have provided legally sufficient, verifiable consent to receive the relevant communications.

The Client agrees not to send unsolicited, misleading, deceptive, unlawful, or non-compliant communications through the Service.

Zero Tolerance Spam Policy

The Company maintains a zero tolerance policy for spam, abusive messaging, deceptive marketing, unlawful outreach, or violations of carrier, email, platform, or legal requirements.

If the Client’s account is flagged for high bounce rates, spam complaints, carrier violations, opt-in violations, prohibited content, suspicious activity, or other compliance concerns, the Company and its third-party providers may suspend or terminate messaging capabilities, email services, phone services, automations, or the entire account without refund.

Prohibited Use

The Client may not use the Service for unlawful, abusive, fraudulent, deceptive, harassing, discriminatory, infringing, or prohibited purposes.

The Client may not use the Service to send communications related to illegal products or services, deceptive financial offers, misleading claims, unauthorized lead scraping, purchased lists without proper consent, or any content prohibited by applicable law, carrier rules, email provider rules, platform policies, or this Agreement.

Indemnification for Outreach and Compliance

The Client agrees to indemnify, defend, and hold harmless the Company, its owners, officers, employees, contractors, affiliates, vendors, and third-party providers from any claims, fines, penalties, damages, losses, costs, chargebacks, legal fees, or regulatory actions arising from the Client’s outreach, marketing, messaging, email activity, data practices, advertising, consent practices, or violation of applicable law or this Agreement.

4. Data Usage, Ownership, and Privacy

Client Data

Contacts, pipelines, customer information, lead records, conversations, uploaded files, and other business data entered by the Client into the Service remain the property of the Client, subject to the Company’s rights to host, process, transmit, support, and maintain the Service.

Data Processing

The Client authorizes the Company and its third-party providers to process, store, transmit, and access Client data as reasonably necessary to provide the Service, operate platform features, process payments, deliver communications, provide support, maintain security, comply with legal requirements, and enforce this Agreement.

Data Portability

Upon cancellation, the Client is responsible for exporting any desired data before the end of the billing cycle or before account access is disabled.

The Company is not responsible for data lost, inaccessible, deleted, or unavailable after cancellation, suspension, termination, non-payment, failed payment, expired access, or third-party provider action.

Data Accuracy and Consent

The Client is responsible for the accuracy, legality, and consent status of all data uploaded to the Service. The Client agrees not to upload or use data that was obtained unlawfully or without proper consent.

5. Support and Maintenance

Support Scope

The Company provides platform support through its designated support channels. Support may include general platform guidance, technical troubleshooting, access assistance, billing assistance, and help with included features based on the Client’s subscription plan.

Support does not include guaranteed business results, guaranteed marketing results, guaranteed sales outcomes, guaranteed lead volume, guaranteed conversion rates, legal advice, accounting advice, tax advice, financial advice, or custom implementation services unless separately purchased or agreed to in writing.

Feature Updates and Changes

Because the Service relies on third-party architecture and software providers, features may be added, modified, limited, replaced, deprecated, or removed at any time.

The Company is not liable for changes made by third-party providers, including pricing changes, API changes, deliverability changes, carrier rules, compliance requirements, software updates, or feature removals.

Custom Work and Premium Services

Any custom setup, onboarding, automation work, website work, funnel work, advertising services, consulting, implementation, or premium services are separate from the core software subscription unless expressly included in the selected plan.

Custom work, premium services, onboarding fees, setup fees, consulting fees, and implementation fees are not refundable unless the Company expressly agrees otherwise in writing.

6. Term, Cancellation, and Termination

Term

This Agreement begins when the Client completes a purchase, creates an account, accesses the Service, or otherwise accepts this Agreement. The Agreement continues until cancelled or terminated in accordance with this Agreement.

Cancellation

The Client may cancel the subscription by providing written notice through the Company’s designated support channel or by cancelling through the billing portal if that option is available.

Unless the Client qualifies for and properly requests a refund under the 14-Day Initial Subscription Money-Back Guarantee, cancellation takes effect at the end of the current paid billing cycle.

The Client remains responsible for all charges incurred before cancellation, including subscription fees, usage-based charges, Wallet charges, auto-recharges, third-party charges, and any outstanding balances.

No Pro-Rating

Except for an approved refund under the 14-Day Initial Subscription Money-Back Guarantee, the Company does not provide pro-rated refunds for mid-cycle cancellations, unused subscription time, unused Wallet balances, unused phone numbers, unused usage-based services, unused features, or unused account access.

Termination by Company

The Company may suspend, restrict, or terminate the Client’s access to the Service if the Client fails to pay amounts owed, violates this Agreement, violates applicable law, engages in spam or abusive activity, creates compliance risk, misuses the Service, initiates improper chargebacks, provides false information, or engages in conduct that may harm the Company, the Service, other users, third-party providers, or platform infrastructure.

Termination for cause does not entitle the Client to a refund.

Effect of Termination

Upon cancellation or termination, the Client may lose access to the Service, including contacts, conversations, workflows, automations, funnels, forms, calendars, websites, phone numbers, email services, SMS services, AI features, reporting, and other platform features.

The Client is responsible for exporting data before cancellation or termination. The Company is not responsible for maintaining or restoring data after access ends.

7. Payment Disputes and Chargebacks

Good-Faith Resolution Requirement

Before initiating a chargeback, payment dispute, bank dispute, or payment reversal, the Client agrees to contact the Company in writing and allow the Company fourteen calendar days to attempt a good-faith resolution.

Chargeback Activity

If the Client initiates a chargeback or payment dispute without first attempting a good-faith resolution, the Company may suspend or terminate access to the Service, disable active workflows, restrict messaging services, revoke platform access, and pursue collection of outstanding amounts.

The Client agrees that chargebacks do not cancel the Client’s obligations under this Agreement.

Evidence of Agreement

The Client agrees that payment records, checkout records, account access logs, usage logs, electronic acceptance records, email records, support records, and this Agreement may be used as evidence of the Client’s authorization, subscription, usage, acceptance of terms, and refund policy acknowledgment.

8. No Guarantee of Results

The Client acknowledges that the Service is a software platform and related technology solution.

The Company does not guarantee specific business results, sales outcomes, revenue, profitability, lead volume, loan closings, ad performance, marketing performance, deliverability, customer responses, appointment volume, or return on investment.

Any examples, estimates, case studies, testimonials, projections, or marketing statements are provided for informational purposes only and do not constitute a guarantee of future performance.

The Client is responsible for its own sales process, marketing strategy, compliance, follow-up, offer, pricing, customer service, business operations, and results.

9. Third-Party Services and Integrations

The Service may integrate with or rely on third-party platforms, including but not limited to CRM infrastructure, payment processors, telecommunications providers, email providers, AI providers, domain providers, advertising platforms, calendar tools, and other software providers.

The Company is not responsible for third-party outages, account restrictions, policy changes, data loss, API errors, integration failures, pricing changes, suspended accounts, rejected registrations, blocked messages, deliverability issues, or other third-party actions.

The Client may be required to accept and comply with third-party terms, policies, and compliance requirements in order to use certain features.

10. Limitation of Liability

To the maximum extent permitted by law, the Company’s total liability arising out of or related to this Agreement, the Service, billing, support, platform access, usage-based services, third-party services, or any related claim shall not exceed the total subscription fees paid by the Client to the Company during the three months immediately preceding the claim.

The Company is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including but not limited to lost profits, lost revenue, lost leads, lost business opportunities, lost data, business interruption, blocked communications, delayed communications, advertising losses, or reputational harm.

The limitations in this section apply regardless of the legal theory asserted, including contract, tort, negligence, strict liability, warranty, or any other basis.

11. Disclaimer of Warranties

The Service is provided on an “as is” and “as available” basis.

The Company disclaims all warranties to the maximum extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, uninterrupted access, error-free operation, deliverability, compatibility, and performance.

The Company does not warrant that the Service will meet the Client’s specific requirements, operate without interruption, be free from errors, generate specific results, or remain compatible with every third-party tool, carrier, email provider, payment processor, or software platform.

12. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its owners, officers, employees, contractors, affiliates, vendors, and third-party providers from and against any claims, liabilities, damages, penalties, fines, losses, costs, expenses, chargebacks, disputes, and legal fees arising out of or related to:

The Client’s use of the Service

The Client’s marketing, advertising, messaging, calling, or emailing activity

The Client’s violation of applicable law

The Client’s violation of this Agreement

The Client’s data, contacts, lists, consent practices, or privacy practices

The Client’s products, services, offers, claims, or business practices

The Client’s misuse of third-party integrations or platform features

The Client’s payment disputes, chargebacks, or non-payment

13. Governing Law and Dispute Resolution

This Agreement is governed by the laws of the State of Florida, without regard to conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to this Agreement, the Service, billing, cancellation, refunds, usage charges, or the relationship between the parties shall be resolved exclusively through binding arbitration in Florida under the rules of the American Arbitration Association, unless the Company elects to pursue collection, injunctive relief, or other equitable remedies in a court of competent jurisdiction.

The Client agrees that any claim must be brought individually and not as part of a class action, collective action, or representative proceeding.

14. Changes to This Agreement

The Company may update this Agreement from time to time. Updated terms may be posted on the Company’s website, billing portal, or platform.

Continued access to or use of the Service after updated terms are posted constitutes acceptance of the updated Agreement.

If the Client does not agree to the updated Agreement, the Client must stop using the Service and cancel the subscription.

15. Entire Agreement

This Agreement, together with any checkout page, order form, pricing page, subscription details, privacy policy, acceptable use policy, or other written terms incorporated by reference, constitutes the entire agreement between the Client and the Company regarding the Service.

If there is a conflict between this Agreement and a checkout page or pricing page, this Agreement controls unless the Company expressly states otherwise in writing.

Electronic Acceptance Notice

By completing a purchase, submitting payment information, creating an account, accessing the Service, or using the platform, the Client acknowledges and agrees to be bound by this SaaS Subscription & License Agreement.

The Client acknowledges and agrees that:

This is a paid subscription and not a free trial.

The Client authorizes recurring subscription billing.

The Client authorizes Wallet auto-recharges and usage-based charges.

The 14-Day Initial Subscription Money-Back Guarantee applies only to the first core software subscription payment for eligible first-time Clients.

Setup fees, onboarding fees, custom work, usage charges, Wallet balances, Wallet auto-recharges, SMS, calls, emails, AI usage, phone numbers, domains, A2P fees, carrier fees, third-party costs, taxes, payment processing fees, advertising spend, and premium services are not refundable.

The Client is responsible for compliance with messaging, email, advertising, privacy, and telemarketing laws.

Successful payment constitutes express acceptance of this Agreement.

This Agreement is effective as of the date of the Client’s initial purchase or first access to the Service, whichever occurs first.

14-Day Money-Back Guarantee FAQ

Do you offer a free trial?

No. LenderLift offers a paid subscription with a limited 14-Day Initial Subscription Money-Back Guarantee for eligible first-time Clients.

What is refundable?

Only the first core software subscription payment may be eligible for a refund if the Client submits a written refund request within fourteen calendar days of the original purchase date and meets the eligibility requirements in this Agreement.

What is not refundable?

Setup fees, onboarding fees, custom implementation work, consulting services, add-ons, Wallet balances, Wallet auto-recharges, SMS, calls, emails, AI usage, phone numbers, domains, A2P fees, carrier fees, taxes, payment processing fees, advertising spend, third-party costs, premium services, and other usage-based charges are not refundable.

What happens if I request a refund?

If a refund is approved, the refund is issued to the original payment method. The Company may cancel the subscription, revoke account access, disable workflows, and terminate related platform services.

When does the 14-day period start?

The fourteen-calendar-day period starts on the original purchase date.

Does the guarantee apply to annual plans?

Yes, for eligible first-time Clients only, if the refund request is submitted within fourteen calendar days of the original purchase date. After the fourteen-calendar-day period expires, annual subscription payments are non-refundable.

Does cancellation stop usage charges?

Cancellation stops future subscription renewal according to the cancellation terms, but the Client remains responsible for usage charges, Wallet charges, auto-recharges, third-party costs, and balances incurred before cancellation.